André Barahona

I improved the Alexa skill through user testing, using A/B testing and user feedback to identify and address areas of confusion and frustration.
Through multiple rounds of iteration, I made adjustments to the skill configuration and added new intents and slots, resulting in a more intuitive and engaging voice user interface.

As a bilingual speaker languange has become an esencial part in my profecional experience. By exploring the challenges of language acquisition, I gained a unique perspective on the complexities of language learning and the need for a tailored approach.

Through deep user research, I developed a solution that met the specific needs of my target audience. This has led me to adopt a user-centered approach to all of my work.

As a Quality Assurance professional, I developed a system to proactively track employee mistakes before dispatch, resulting in a 20% reduction in errors.

This approach empowered the area manager to provide feedback to employees in a constructive manner. I utilized existing tools and observed behavior to provide effective interaction design and team solutions, without requiring additional investment in employee education or materials.

I completed coursework in software design, development, and implementation. This education provided me with the skills and knowledge necessary to design and develop software solutions that meet the needs of businesses and users alike.
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My understanding of software development life cycle (SDLC) methodologies and software quality assurance practices allowed me to deliver robust and high-quality software solutions.

As a Technical Support Specialist, I offered customers technical assistance across diverse systems, performing a range of functions such as installing new hardware and software, diagnosing and troubleshooting issues, and executing repairs and updates.
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My extensive knowledge of computer hardware, software, and networking enabled me to provide effective and timely solutions to customers, enhancing their experience and fostering long-term loyalty.

When I was 16, I started working at my local McDonald's to earn money for college and gain valuable work experience.

During my time there, I took on various roles and strived to deliver exceptional customer service. I trained fellow employees in day-to-day operations, establishing a cooperative environment where communication was highly effective, resulting in better service during rush hours.

Through this experience, I developed communication skills that reduced waiting times and errors, and helped create a positive and efficient workplace.